Insights

Six Ways To Set Yourself up for Success… and Happiness. When you are presented with a challenge or conflict in your life, which set of thoughts tends to run through your mind:A. Why...

Keep Your Practice From Being Viewed as a Commodity. There is a new trend among some pet owners: They see veterinary medicine more and more as a commodity. When clients view our relationship...

Create a Positive Environment for Your Team and Your Customers. Veterinary nurse Megan Brashear still vividly remembers when she received bad news about her beloved dog Phoebe. Years...

In-Depth Planning Can Make or Break Your Financial Future. Here’s How To Get Started. It’s so crucial to set aside time to focus, make key decisions and get plans and processes in place...

Establish Benchmarks, Keep Tabs on Profitability and Know the Value of Your Practice. It’s never too early to start evaluating the worth of your practice. The key is to develop metrics...

Improve the Consistency of Your Team Training–and See a Payback in Doctor Efficiency, Client Trust and More. Today onboarding new team members involves more than filling out paperwork....

Find Your Niche in the Social Media Community You Want. Social media is much more than just putting information out there for your customers. It’s equally useful for creating a community...

To Keep Your Practice Financials on Track, Monitor These Metrics Monthly. Managing a veterinary practice involves monitoring a multitude of financial data, all of it important. But...

How To Track Lapsed Clients and Bring Them Back. Is your practice growth stagnant? Or worse, are you seeing a decline in transactions and revenue? You have something real and tangible...

Use “Need vs. Recommend” and Other Ways To Encourage Clients To Use Your Pharmacy and Get the Drugs Their Pets Need. Client compliance for your practice’s pharmacy business is key to...